Natural Coconut Cleansing Oil

The warranty period is the period during which the customer, upon discovering a defect in the product, has the right to require the seller or manufacturer to take measures to eliminate the defect. The seller must eliminate the defects, unless it is proved that they arose as a result of violations by the buyer of the rules of operation.

When does the warranty start?

•     from the moment of transfer of the goods to the consumer, if there is no specification in the contract;
•     if it is not possible to set the date of purchase, then the warranty goes from the moment of manufacture;
•     seasonal goods are guaranteed from the start of the season;
•     when ordering an item from an online store, the warranty starts from the day of delivery.

The warranty service includes:

•     elimination of product defects in certified service centers;
•     exchange for a similar product without additional payment;
•     exchange for a similar product with an additional fee;
•     return of the goods and transfer of funds to the buyer's account.

Rules for the exchange and return of goods:
Exchange and return of products of proper quality

The seller guarantees that the buyer can refuse the goods of proper quality within 7 days from the date of purchase of the goods, if:

•     the product has not been put into operation and has a marketable appearance, is in a package with all labels, and there are also documents for the purchase of goods;
•     the product is not included in the list of products of proper quality that are not subject to return and exchange.

The buyer has the right to exchange a product of proper quality for another trade offer of this product or another product identical in value or for another product with an additional payment or refund of the price difference.

If the buyer finds defects in the product after its purchase, he may request a replacement from the seller. The replacement must be made within 7 days from the date of the claim. If an examination is appointed for the conformity of the goods with the specified standards, then the exchange must be made within 20 days.

Technically complex goods of inadequate quality are replaced with goods of the same brand or with a similar product of another brand with a recalculation of the cost. The refund is made by canceling the purchase and sale agreement and refunding the amount in the amount of the cost of the goods.

Refund of funds

The refund period depends on the type of payment that the buyer initially chose.

In case of cash payment, the refund is made at the cash desk no later than 10 days after the buyer submits a refund request.

The cost of the product is credited to the customer's card, if a non-cash payment was used, immediately after receiving the request from the buyer.

When using electronic payment systems, the refund is made to the electronic account within 10 calendar days.